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The ones about your booking at The Hosteller.
Can I be sure me and my friends would be in the same dorm?
The reservation team always tries to put groups in the same dorm room. But, in cases of groups that are 4+ dorm rooms might be different. This also depends on availability in each dorm room and type of dorm room (mixed/female) that has been selected. In order to ensure that your request is looked after, kindly contact the hostel before you arrive so that they know. You can get in touch with the central reseration team on firstname.lastname@example.org or call on 9810187717 directly to check.
What's our Cancellation and Booking policy?
All our booking and cancellation policies are clearly mentioned on the Guest Policy page present on the website. For any further queries, you can write to us at email@example.com or call us on 9810187717.
How do I book a stay with The Hosteller?
To book your stay with us follow the below steps: Step 1 - Visit our website : thehosteller.com Step 2 - Click on 'Book Now' Step 3 - Select the city in which you want to stay Step 4 - Select the check-in and check-out dates and click 'Book Now' Step 5 - Select the room you want to book Step 6 - Make online payment Step 7 - Receive confirmation email on your email ID Note: When booking a dormitory bed, 1 room = 1 bed.
How do I cancel my booking?
Any and all cancellation requests are tended to by the reservation team. To cancel your booking, kindly write them an email on firstname.lastname@example.org. Please make sure to mention your reservation ID and all relevant details. You can read our cancellation policy here.
I haven't received a confirmation mail. What should I do?
If you have not received a confirmation email, the first thing you should do is check your spam folder. Sometimes the emails get diverted there. If you do not find your confirmation email there, kindly: Get in touch with our team on 9810187717. Give them your full name and date of arrival. Alternately, you can send the central reservation team an email on email@example.com with your details. They will make sure to resend your confirmation email to you.
Does every room have an attached washroom?
Yes. Every dorm room and private room comes attached with a washroom. Washrooms are checked and cleaned every couple of hours. If you want your washroom to be cleaned, you can always contact reception and housekeeping will be dispatched immediately.
How long can I stay at a Hostel?
The maximum duration of a stay at any of our hostels according to policy is 7 days. However, if you would like to have your booking extended, you can always get in touch with the manager at the reception. They would be more than happy to help you out. Please note, extensions are dependent on hostel policy and availability of rooms. For further queries, please get in touch with the central reservation team on firstname.lastname@example.org or call on 9810187717 directly to check.
Can I book without a credit card?
Yes, you can. Payments on the website can be made with debit cards, net banking, UPI and many popular Wallets. If none of these methods are working for you or you are unable to use them, please drop the central reservation team an email on email@example.com and they will help you.
Can I change my booking?
If you have a confirmed reservation, you can reach out to our central reservation team at firstname.lastname@example.org for any amendments. Make sure to clearly mention your reservation number and the dates. Please Note: The amendment is subject to availability on the new dates. The booking advance is non-refundable and would be adjusted in the new booking. You can read our booking policies here.
How can I do a Group Booking?
A group booking can be easily done on the website. All you have to do is go to the hostel page, select the dates and then select how many dorm beds you would like to book. If you are unsure of the process, kindly write to the central reservation team on email@example.com and they would be happy to help you out. Please Note: Check the availability of the hostel first before making group bookings.
Do you have any discount codes available?
We have discounts and offers running very frequently on our website. You can see them on the booking page. The available promo codes will be displayed there. Make sure to follow us on Instagram and Facebook. We update all our newest offers there too.
Can under age 18 stay in the hostel?
Patrons under the age of 18 cannot stay at The Hosteller. This is in accordance to our hostel policies. To read more about our guest policies, click here.